About RUKN ELECT Amazon Renewed store

Rukn elect Amazon store will opened in May  2022. We mainly sell HP, DELL, ACER, and LENOVO refurbished computers to the North American market.

Looking the future, RUKN ELECT will continue to enhance our capabilities in cutting-edge technologies, services, information-based operations, and a combination of environmental management and quality production. By these means, we seek to realize our vision of becoming a leader in computer technology, a driver of the green industry, and a corporate model for enterprise development. Most importantly, RUKN ELECT aim at all times to provide our customers with a professional, efficient and courteous service.

Amazon Return Policy and Warranty: 

Your refurbished PC, monitor, and accessories come with a manufacturer Return to Depot  HARDWARE WARRANTY, which commences on the date of purchase specified on the original invoice.   

Any shipping damage must be reported within 48 hours of receiving the product and damaged items must be returned to RUKN ELECT along with the original packing materials for credit or replacement.  

For DOA (Dead on Arrival) requests, you must contact RUKN ELECT customer support within the first 14 days of purchase.  Your RUKN ELECT warranty covers defects in materials and workmanship under normal use and does not apply to:  

1.Damage caused by force majeure

2.Damage caused by natural disasters (such as lightning strikes, etc.) 

3.Damage caused by user improper operation (such as water entering the machine) or damage caused by improper storage  

4.The computer hardware is burned out, there are burnt marks on the circuit control board, the interface is broken, the interface pin is broken, or there is an obvious physical difference from the original product 

5.Vulnerable parts, vulnerable accessories (such as keyboard, mouse, cooling fan, camera, etc.)

6.Damage caused by unstable voltage or exceeding computer standard voltage  

7.Compatibility issues caused by other hardware

8.Disassemble and assemble without our company's consent  

9.Can pass the normal test

RUKN ELECT may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. If it is not caused by persons, the parts will be replaced within 30 days, including CPU, memory, motherboard, screen, keyboard, cooling fan, webcam, etc. The freight is paid by the buyer and seller in half. Pay to repair or replace the entire machine parts within 720 days, and charge the cost price of the parts. (CPU, memory, motherboard, screen, keyboard, mouse, cooling fan, webcam, etc.) The freight is borne by the buyer.

NOTICE: Please note products returned to the seller must include tracking# and Service Tag ID# (on the Service Tag attached on the model) in the package in order to process the return. Our Customer Support Team will help customers fill in warranty cards with related information and assigned RMA#. Please always be reminded to print out the warranty card received from our Customer Support Team and send it back to us along with the package. Returns with no tracking# or Service Tag ID# will cause a delay for the refund process until the product is confirmed to be received by the seller and a customer fee equal to 15 percent of the product sales price will be charged. When shipping back to RUKN ELECT, please use the original box or equivalent size box to pack the item; otherwise, the customer may be responsible for additional shipping costs.

RMA Shipment Packaging Instructions:

All returns MUST be labeled with a valid RMA number (issued by RUKN ELECT) and NO hardware returns will be accepted without a valid RMA number.

The Customer is responsible for all return shipping fees, (and any applicable customs and duties) for all items shipped to RUKN ELECT.

If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. 

All of RUKN ELECT's computers offer 90 Days warranty. Warranty for all other products excluding computers (desktops or laptops) may vary.  Our warranty is designed to provide peace of mind for customers, letting them know that we have not forgotten them after their initial purchase and that they will be under our precise care. Under the terms of your RUKN ELECT warranty, we will fulfill your requirements as best we can, with our exceptional customer service, to minimize any disruptions that may occur.

NOTE: Laptop battery warranty coverage is limited to 90 days.